Store policy
Shipping Policy
Shipping policy
AthenaClub works to prepare and send orders promptly. Please review these delivery terms before completing a purchase.
Order Processing Time
Payment confirmation starts a 0-1 business-day processing period. We prepare orders Monday through Friday, excluding weekends and public holidays; an order placed on Saturday, Sunday, or a public holiday moves into processing on the next business day.
Shipping Time
After dispatch, estimated transit is 3-5 business days. Processing and shipping together therefore usually take an estimated 3-6 business days.
Shipping Schedule
Schedule summary: processing takes 0-1 business day; delivery is estimated at 3-5 business days after shipment; shipping activity runs Monday-Friday; orders do not ship on Saturday or Sunday.
Shipping Rates
Any applicable shipping charge appears clearly at checkout before the purchase is completed. When free shipping is available for an order, checkout will display that option.
Shipping Locations
We currently deliver only within the United States, and checkout shows the destinations that are available. Submit a complete and accurate shipping address. We are not responsible for a delay or failed delivery caused by an incorrect, incomplete, or unavailable address supplied by the customer.
Order Tracking
Once an order ships, we send a shipping-confirmation email containing tracking details when those details are available. Carrier tracking may require up to 24 hours to update after the package is received.
Delivery Delays
Most orders arrive within the estimate, although carrier problems, weather, holidays, unusually high order volume, or other circumstances outside our control can cause delays. If the estimate has passed without delivery, contact us and we will help check the shipment's status.
Incorrect or Incomplete Address
Review the delivery address carefully before placing the order. If it is wrong or incomplete, contact us as soon as possible; we will make a best effort to change it before shipment, but cannot guarantee a change after processing or dispatch.
Lost or Missing Packages
When tracking says delivered but the package is missing, first inspect the delivery area and ask the carrier for more information. If assistance is still needed, our customer-support team will help review the matter.
Contact Us
Questions about shipping, delivery, or order status may be submitted through the website contact page or by customer-support email. Phone: (660) 793-9044. Email: jonsoneilima93@gmail.com. Physical address: 173 S Water St, Mobile AL 36602, United States. Customer-service hours are Monday-Sunday, 9:00 AM-5:00 PM ET.